Privacy Policy

At OwlPick.com, we value the privacy of our customers and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you register for an account, shop, and receive product deliveries from our online grocery store. By using OwlPick.com, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

a. Personal Information: When you create an account with us, we collect certain personal information, including but not limited to your name, email address, phone number, delivery address, and payment details. This information is necessary to facilitate your orders and provide seamless delivery services.

b. Order Information: We collect information related to your orders, including the products you purchase, order history, delivery preferences, and payment records.

c. Communication Information: When you contact our customer support or communicate with us through various channels, we may collect information about your interactions with us.

d. Device and Usage Information: We may gather information about the device you use to access OwlPick.com, such as your IP address, browser type, operating system, and browsing patterns. This data helps us improve our website’s performance and tailor our services to your needs.

e. Cookies and Similar Technologies: We may use cookies and similar tracking technologies to enhance your browsing experience and personalize our services. Cookies may collect information about your usage patterns and preferences.

2. How We Use Your Information:

a. Order Processing: We use your personal information to process and fulfill your orders, arrange deliveries, and communicate order-related information.

b. Account Management: Your information helps us manage your account, including order history, preferences, and address details.

c. Customer Support: We may use your information to provide customer support, address inquiries, and resolve issues related to your orders or account.

d. Marketing Communication: With your consent, we may send you promotional emails, newsletters, or offers about our products and services. You can opt-out of marketing communications at any time.

e. Improving Services: We analyze aggregated data to improve OwlPick.com’s functionality, enhance user experience, and develop new features.

f. Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.

3. How We Protect Your Information:

a. Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.

b. Payment Security: We utilize secure payment gateways to process your transactions and do not store your payment information on our servers.

c. Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

4. Third-Party Disclosure:

a. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as delivery companies, payment processors, and marketing platforms.

b. Legal Requirements: We may disclose your information to comply with legal obligations, enforce our policies, or respond to lawful requests from public authorities.

5. Your Choices:

a. Account Settings: You can review and update your account information by logging into your account on OwlPick.com.

b. Marketing Communication: You can opt-out of receiving marketing communications by following the instructions in the emails we send or by contacting our customer support.

c. Cookies: You can manage your cookie preferences through your web browser settings.

6. Children’s Privacy:

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child without parental consent, please contact us immediately.

7. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

8. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at info@owlpick.com.

By using OwlPick.com, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.